Privacy Policy

Effective Date: 21-Aug-2025

Welcome to MAHAe by Maha E-Kendra (“Company”, “we”, “our”, or “us”). We value your trust and are fully committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines in detail how we collect, store, use, share, and protect your data when you access our website, mobile application, and associated services (together, the “Services”). By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide better services and improve your experience. The types of data we may collect include:

• Personal Information: Name, phone number, email address, date of birth, gender, billing details, and login credentials (e.g., OTP or password).
• Payment Information: Transaction IDs, UPI details, order references. Note: We do not store sensitive payment details like card numbers or CVV codes. These are handled securely by our payment partners (e.g., Razorpay).
• Usage Data: Information about how you use our website/app including IP address, browser type, device model, operating system, location data, and access times.
• Uploaded Data: Any logos, videos, banners, documents, or files you upload for use or customization within our platform.
• Communications: Records of communications with our support team, including emails, chat logs, or phone call recordings.

2. How We Use Your Information

Your information is used to:

• Enable access to our platform, subscriptions, and flash sale products.
• Process transactions, subscriptions, and deliver purchased digital assets.
• Communicate updates, promotional offers, newsletters, and important service announcements.
• Personalize your user experience and recommend relevant content.
• Improve our website, mobile app, and overall services through analytics and feedback.
• Ensure compliance with applicable laws, fraud prevention, and enforcement of terms and conditions.

3. Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share your data in the following scenarios:

• Service Providers: Trusted third-party vendors who assist us with payment processing, hosting, analytics, and customer support.
• Legal Compliance: To comply with applicable law, regulations, legal processes, or government requests.
• Business Transfers: In case of merger, acquisition, or sale of assets, your data may be transferred as part of the business transaction.

4. Cookies and Tracking Technologies

Our platform uses cookies, pixels, and similar technologies to enhance your browsing experience. Cookies help us remember your preferences, analyze traffic, and improve performance. You can disable cookies in your browser settings; however, some features of the site may not function properly without them.

5. Data Retention

We retain your personal data only as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and enforce agreements. Once no longer needed, we securely delete or anonymize your information.

6. Data Security

We use advanced security measures such as encryption, firewalls, and secure server hosting to protect your personal data from unauthorized access, alteration, disclosure, or destruction. While we strive to ensure the highest level of protection, no method of electronic storage or transmission is 100% secure.

7. Your Rights

As a user of Maha E-Kendra, you have the right to:

• Request access to the personal information we hold about you.
• Correct or update your personal details.
• Request deletion of your data, subject to legal and contractual obligations.
• Opt-out of marketing emails, notifications, or promotional messages.
• Request a copy of your data in a portable format.

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from minors. If you believe your child has provided us with personal data, please contact us immediately to have the data removed.

9. International Data Transfers

Since we operate across multiple regions, your data may be stored or processed outside of your home country. We ensure that such transfers comply with applicable data protection laws and use safeguards like encryption and contractual clauses.

10. Third-Party Links

Our website and app may contain links to third-party websites or apps. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before engaging with them.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in technology, laws, or business practices. Updates will be posted on this page with the “Effective Date” revised accordingly. Continued use of our Services after updates means you accept the new policy.

12. Refund Policy

All purchases made on Maha E-Kendra, including Subscription Plans and Flash Sale Digital Assets (such as banners, logos, and videos), are non-refundable. Once purchased, no cancellations or refunds will be provided under any circumstances. Users are encouraged to review product details carefully before making a purchase.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

📧 Email: mahaekendra@gmail.com
📍 Address: Maha E-Kendra, Yograj Complex, New hanuman nagar, Cidco N-4, Chh. Sambhajinagar, Maharashtra - 443001